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I am concerned that your experience did not meet your expectations. We have taken note of your feedback and we have also addressed the same with the team members involved re addressing the priority of room preference.
Located within 20 mins from Kolkata Airport and adjacent to the IT sector in New Town, Novotel Kolkata Hotel and Residences is Eastern India's largest 5-star hotel. Dining options include a Pan-Asian restaurant, an All Day Diner, a Deli, two bars, In Room Dining and a Kids Menu.C D, We very much appreciate your comments regarding your stay at the Novotel Kolkata Hotel and Residences.Sincerely, SANDEEP JOHRI General Manager Not happy with the reception, not cordial staff.Usually, hotels block the amount on the card for payment as per their policy.But your staff were so understanding and kind enough.It is concerning to know that in spite of informing in advance you had challenges with your breakfast.
I have directed by F&B manager to look in to what went wrong and immediately put corrective measures in place.
Sincerely, SANDEEP JOHRI General Manager Our hotel has responded to the review Dear Sir, We very much appreciate you taking time to let us know your experience.
It is concerning to know that we did not meet your expectations.
Had to check out early so had requested for a packed breakfast and tea to be delivered to the room. I am concerned that your experience did not meet your expectations.
We have an "early bird" breakfast with fresh bakes, fruits and packaging for guests who are in a hurry.
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